Pixelado

What stays on your device

Pixelado does not have accounts. There is nothing to sign up for and no profile to fill in, so we hold no name, email address or phone number for you.

The things you make in the app, meaning your photos, chosen palettes and app settings, are written to your device and stay there. They are not uploaded, backed up to us or shared with anyone. Deleting the app deletes them.

Permissions the app asks for

iOS asks before granting each of these, and you can withdraw any of them later in Settings. Pixelado keeps working with them denied, minus the feature that needed them.

Camera

Taking a photo inside the app instead of switching to the Camera app.

Nothing captured this way leaves your device.

Photo Library

Opening a photo to edit, and saving the result back to your library.

Nothing captured this way leaves your device.

Crash reports and diagnostics

When Pixelado crashes or hits an error it could not recover from, it sends a report so the fault can be fixed. A report contains the error itself, the line of code it came from, your device model, your iOS version, the app version and the language your device is set to.

It does not contain your photos, your files, or anything you typed. Reports go to our own GlitchTip instance at errors.tahatuna.com, which we run ourselves. They are not sent to an analytics company, an advertiser or a data broker, because none are involved in this app at any point.

When you contact support from inside the app

If you send a support request through the app, we receive what you wrote, the email address you chose to give us if you gave one, and a short technical summary so the problem can be reproduced. That summary is:

• App version and build number
• Device model and iOS version
• Your device language and region setting
• Whether your subscription is currently active
• The anonymous purchase identifier described below
• Free storage space, which explains most save failures

We use this only to answer you. If you leave the email field empty we have no way to reply, and no way to identify you.

Purchases and subscriptions

Payment is handled entirely by Apple. We never see your card details, your billing address or your Apple Account. Refunds, cancellations, upgrades and downgrades are Apple's to process, and are managed from Settings on your device. We cannot issue a refund, because only Apple can.

We use RevenueCat to check whether a subscription is active. RevenueCat assigns your install a random identifier that is not linked to your name or your Apple Account, and receives your purchase history and basic device details in order to validate the receipt. It has no access to your payment information.

Subscribing also means accepting Apple's terms, which you can read here: App Store User Agreement.

Who else is involved

The complete list, for this app, is below. There are no advertising networks, no analytics products, no social media SDKs and no tracking across other apps or websites.Pixelado does not use cookies, because it is not a website.

• Apple, for distribution and payment
• RevenueCat, to confirm whether a subscription is active
• Our own diagnostics and support services, described above

How long anything is kept

Everything the app stores locally stays until you delete it or remove the app. We cannot reach it and cannot delete it for you.

Crash reports are kept for 90 days and then discarded. Support conversations are kept for as long as it takes to resolve them, and are deleted once they are closed unless you asked for something we still owe you.

Your rights

Depending on where you live, you may have the right to ask what personal data we hold about you, to have it corrected, to have it deleted, or to object to how it is used. Write to [email protected] and we will act on it.

In practice there is usually very little to hand over. Without an account, and with no identifier that points back to you, a request most often ends with us confirming that we hold nothing linked to you at all.

Children

Pixelado is not directed at children under 13, and we do not knowingly collect anything from them. If you believe a child has sent us something through the support form, write to [email protected] and it will be deleted.

Changes to this policy

If this policy changes, the revised version is posted here and the date at the top of the page changes with it. Material changes to what the app collects will also be described in the App Store release notes for the version that introduces them, so a policy change never arrives silently.

Contact

Questions about this policy, or about Pixelado generally, go to [email protected]. It reaches the developer directly.